Content policy

Say what happened to you, during your tenancy, in your own words. “The heat was out for three weeks and I emailed four times” is clear, useful, and protected. Our composer will nudge you toward that framing while you write rather than rejecting you afterwards.

These are refused at submission, not removed later:

• Anyone’s personal contact details — phone numbers, email addresses, home addresses, social security numbers. This applies to your landlord as much as to anybody else.
• Threats or wishes of harm, however understandable the anger behind them.
• Characterising a landlord by race, religion, nationality, disability or sexuality. Note the direction of this rule: describing discrimination you experienced is expressly allowed and is exactly what this site is for. What is not allowed is describing a landlord as a member of a group.
• Stating as fact that someone committed a crime. “He committed fraud” is a factual allegation and we cannot publish it. “He did not return my deposit and I filed in small claims” describes the same events, is more useful to a reader, and is fine.

Some things publish immediately but are queued for a person: reviews that are very short, reviews written impersonally, and statements that something “is illegal”. That last one is often a tenant’s correct reading of the law and frequently the most useful sentence in the review, so we do not refuse it — we read it.

We do not hold reviews pending approval. A queue nobody drains becomes a censor, so publication is the default and moderation is the exception.

You may review each tenancy once, and edit or withdraw it at any time. Reviews are tied to a tenancy rather than to an account, which is what stops the same experience being posted repeatedly.

The summary on a landlord’s page is counted, never paraphrased. Tags are options tenants picked from a fixed list, and we show how many people picked each. We do not use AI to characterise a landlord or to write conclusions about them, and the headline ratings are arithmetic over what tenants submitted.

Voting changes the order reviews appear in and nothing else. Votes can never move a landlord’s score. The buttons say “Helpful” and “Not helpful” rather than “Agree” and “Disagree” because we are asking whether a review is informative, not whether you liked it.

You can claim your profile and post one public response to any review. Your response appears beside the review and is read by everyone who reads it. That is usually a better answer than a legal letter, and it is the reason we offer it.

We do not remove reviews because their subject disagrees with them. We do remove reviews shown to be false, and we log it when we do. Your response goes through the same content rules as the review — including the ban on publishing personal details, which protects the tenant.

Anyone can report a problem — no account needed. We acknowledge within 3 business days and decide within 14.